When a guest asks for gluten-free options, what is the recommended process?

When a guest asks for gluten-free options, what is the recommended process?

• A. Dismiss the request and proceed normally.
• B. Confirm the allergy, point to gluten-free items, verify ingredients and cross-contact, and suggest alternatives if needed.
• C. Tell them all items are gluten-free.
• D. Recommend avoiding gluten by removing gluten ingredients after plating.

Answer: (B)

When a guest asks for gluten-free options, the main idea is to keep them safe through careful verification and guidance. Start by confirming the guest’s needs and the level of gluten exposure they require. Then point them to items on the menu that are truly gluten-free, but don’t stop there—verify the ingredients for each item and check for cross-contact in the kitchen. This includes confirming sauces, dressings, marinades, and any seasonings don’t contain gluten, and ensuring dedicated utensils, surfaces, and preparation areas are used to prevent transfer of gluten. If there’s any risk that a dish can’t be prepared without cross-contact, offer safe alternatives or modifications. This approach protects the guest and demonstrates a thoughtful, safety‑driven service standard.

When a guest asks for gluten-free options, the main idea is to keep them safe through careful verification and guidance. Start by confirming the guest’s needs and the level of gluten exposure they require. Then point them to items on the menu that are truly gluten-free, but don’t stop there—verify the ingredients for each item and check for cross-contact in the kitchen. This includes confirming sauces, dressings, marinades, and any seasonings don’t contain gluten, and ensuring dedicated utensils, surfaces, and preparation areas are used to prevent transfer of gluten. If there’s any risk that a dish can’t be prepared without cross-contact, offer safe alternatives or modifications. This approach protects the guest and demonstrates a thoughtful, safety‑driven service standard.