If a substitution changes cost, what should you do?

If a substitution changes cost, what should you do?

• A. Communicate with the guest about any price differences and get kitchen approval.
• B. Automatically upgrade the dish without telling the guest.
• C. Decline any substitutions that affect price.
• D. Tell the guest nothing and proceed.

Answer: (A)

When a substitution changes the price, the right approach is to tell the guest about the price difference and get kitchen approval before making the change. This keeps the guest informed and sets the correct expectation for the bill, while also ensuring the kitchen can confirm feasibility and pricing. Communicating the change first prevents surprises at checkout and avoids potential disputes. The other options bypass guest consent or transparency, which can lead to distrust or billing issues, or remove flexibility entirely. If the guest agrees to the difference, you can proceed with the adjustment after kitchen approval.

When a substitution changes the price, the right approach is to tell the guest about the price difference and get kitchen approval before making the change. This keeps the guest informed and sets the correct expectation for the bill, while also ensuring the kitchen can confirm feasibility and pricing. Communicating the change first prevents surprises at checkout and avoids potential disputes. The other options bypass guest consent or transparency, which can lead to distrust or billing issues, or remove flexibility entirely. If the guest agrees to the difference, you can proceed with the adjustment after kitchen approval.